FAQ
1. When will my order be delivered?
All of our boxes are made-to-order and shipped on Thursdays and Fridays using a local delivery service (Calgary, Ab).
2. What time will my order be delivered?
As we use a local delivery service we cannot provide an exact delivery time. Deliveries occur between 11:00 am and 4:00 pm.
3. What happens if I am not home when my order is delivered?
If you are not home when your order arrives the driver will leave the package at your doorstep. We recommend checking your order as soon as possible to ensure freshness. If you have specific delivery instructions, please let us know at checkout.
4. Can I cancel my order?
Yes, you can cancel your order as long as it is done at least 48 hours before the scheduled delivery date. Please note, if you place an order close to the cut-off time, you may not be able to cancel. Once your cancellation is approved a refund will be issued.
5. Can I modify my order after it is been placed?
Once your order is confirmed we are unable to make changes. However, if you need to modify your order please contact us as soon as possible and we will do our best to accommodate your request before processing.
6. What types of cookies do you offer?
We offer a variety of delicious alfajor cookies, chocolate chip cookies and double chocolate chip cookies. Check our menu for the full selection!
7. Do you offer custom cookie orders?
We are working on expanding our menu so if you have any suggestions you are welcome to do so. You can contact us at quelcookies@gmail.com
8. Are your cookies gluten-free or vegan?
Unfortunately we do not offer gluten-free and vegan cookie options for the time being, however, we are working on a few options. We will launch it as soon as we finish working on the recipes. Stay tuned! Be sure to check our product descriptions for dietary information.
9. How should I store my cookies?
To keep your cookies fresh we recommend storing them in an airtight container at room temperature for up to 5 days. If you would like to extend their shelf life, you can freeze them for up to one month. Just make sure to let them defrost completely before enjoying them!
10. Do you use any artificial ingredients or preservatives?
No, we do not use artificial ingredients or preservatives in any of our cookies. We pride ourselves on using only high-quality, natural ingredients to create the freshest cookies possible.
11. Can I place an order for a large quantity of cookies?
Yes, absolutely! We accept bulk orders for events, corporate gifts and parties. For orders of 50 or more cookies , please contact us in advance so we can ensure timely preparation and delivery. You can contact us at quelcookies@gmail.com
12. Have we Answered all your questions?
If you have any other question please do not hesitate to contact at quelcookies@gmail.com